What should I do if I receive an "Invalid Barcode" error when registering my test?

Invalid Barcode During Test Registration

If you receive an "Invalid Barcode" error while registering your kit, there are some steps to take to address this error.

1.  Use the same email address to register for your portal as you used during checkout in our store.  If you have registered for your Client Portal with a different email address, please reach out to Healthogenics Support (information provided below) and a member of our team can quickly and easily assist with your registration issue.

2.  Confirm you are entering the correct barcode.  The barcode to be used for your registration is located on the sample collection vial included in your kit and will begin with a letter.

3.  Registering for someone else.  If you are attempting to register a test that you did not purchase in our store or was a gift, please reach out to our Healthogenics Support Team and we can quickly and easily assist you with your registration. 

4.   If you continue to have issues after following the steps above, our Healthogenics Support Team is more than happy to assist you further with your test kit registration!