Declined Subscription Payments
If you received a notification that your subscription payment was declined, you will need to determine why it was declined to know which steps to take.
Your subscription payment will attempt to process 3 times before it is cancelled and your order is skipped until the next payment is due. This does mean that you will not receive your order for the current month.
If your payment was declined due to lack of funds, you will need to ensure the funds are available in your account and contact Customer Support to re-process your payment.
If your payment was declined due to an expired or closed card, you will need to access your subscription in your store account and update your payment method. Once your payment method has been updated, please reach out to Customer Support to reprocess your payment.
If your payment was declined due to a payment provider issue, you will need to contact your payment provider to resolve the issue or update your payment method. Once you have updated your payment method or resolved the issue with your provider, you will then need to contact Customer Support to reprocess you order.
Healthogenics Customer Support can be reached at support@healthogenics.com.